Managing Difficult Emotions

Managing Emotions is an interactive 4-hour virtual workshop featuring a 2-party, multi-member negotiation simulation. There is a dispute between a supplier and an important customer. In this highly insightful workshop you will learn to manage difficult emotions, while gaining key insights within a 3-stage dispute resolution approach & framework. You'll learn effective use of micro-strategy, and gain access to a negotiator'd toolbox that will increase your confidence in difficult, and intense negotiation situations.