Managing Difficult Emotions

Managing Difficult Emotions

Learn to differentiate genuine vs. tactical emotions

Managing Emotions is an interactive 4-hour virtual workshop featuring a 2-party, multi-member negotiation simulation. There is a dispute between a supplier and an important customer. In this highly insightful workshop you will learn to manage difficult emotions, while gaining key insights within a 3-stage dispute resolution approach & framework. You'll learn effective use of micro-strategy, and gain access to a negotiator'd toolbox that will increase your confidence in difficult, and intense negotiation situations.
4 hrs
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