Respond to Difficult Tactics

Responding to Competitive Tactics is a 4-hour interactive workshop that will help you identify the most commonly used negotiation tactics. Through this instructor-lead virtual session, you'll understand how counterparts use these tactics against you and the emotional/behavioural effects of tactics. You will build skills to help you strengthen communication, maintain emotional balance, and 'change the game' if necessary. You'll gain access to digital learning content, and walk away with a negotiator's toolbox for managing tactics in a responsible & professional way.