Course Category: Leadership
Managing Difficult Emotions
THEMES & OBJECTIVES: Engage in an emotional dispute situation Recognize the need for process-focused communication Turn intense conflict & strong emotions into productive discussion
Cross-Cultural Negotiations
THEMES & OBJECTIVES: Understand multi-layered cultural differences Recognise the importance of process in cross-cultural situations Establish a productive working relationship
Process in Conflict Management
Themes & Objectives: Prepare and negotiation a dispute situation Identify key process moves for effective meetings Apply a dispute resolution framework to identify problems &…
Challenging Conversations
Themes & Objectives: Negotiate a situation where divergent views are in play Identify methods to increase self-confidence before ‘challenging’ conversations Apply a preparation framework as…
Respond to Competitive Tactics
Themes & Objectives: Identify 10 common tactics used against you Neutralize tactics through effective communication Strengthen relationships, respect & reputation
Identify Interests & Motivations
Themes & Objectives: Apply behaviours to build trust & cooperation Identify & categorize 4 key interest areas Draw out key information by applying a question…
The Power of Feedback
Themes & Objectives: Learn to build trust, create impact & inspiration through feedback Lift performance & build confidence in others Become a better listener &…
Motivate to Action
Themes & Objectives: Understand what motivates people to perform to their potential Strengthen your ability to build context around action plans Enhance your communication skills…
Delegate to Empower
Themes & Objectives: Discover & avoid common delegation pitfalls Gain an overview of the delegation process Apply 8 key steps to empowering others through delegation…