Managing Difficult Emotions

THEMES & OBJECTIVES: Engage in an emotional dispute situation Recognize the need for process-focused communication Turn intense conflict & strong emotions into productive discussion

Cross-Cultural Negotiations

THEMES & OBJECTIVES: Understand multi-layered cultural differences Recognise the importance of process in cross-cultural situations Establish a productive working relationship

Delegate to Empower

Themes & Objectives: Discover & avoid common delegation pitfalls Gain an overview of the delegation process Apply 8 key steps to empowering others through delegation…

Process in Conflict Management

Themes & Objectives: Prepare and negotiation a dispute situation Identify key process moves for effective meetings Apply a dispute resolution framework to identify problems &…

Coaching Skills

THEMES & OBJECTIVES: Discover & apply successful coaching mindsets Improve questioning & listening in structured process Prepare & practice a coaching meeting with the COBS…

Challenging Conversations

Themes & Objectives: Negotiate a situation where divergent views are in play Identify methods to increase self-confidence before ‘challenging’ conversations Apply a preparation framework as…

The Power of Feedback

Themes & Objectives: Learn to build trust, create impact & inspiration through feedback Lift performance & build confidence in others Become a better listener &…

Respond to Competitive Tactics

Themes & Objectives: Identify 10 common tactics used against you Neutralize tactics through effective communication Strengthen relationships, respect & reputation

Motivate to Action

Themes & Objectives: Understand what motivates people to perform to their potential Strengthen your ability to build context around action plans Enhance your communication skills…

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